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With our committed, comprehensive network of skilled engineers, dynamic management team and state of the art business management systems, our business model dovetails perfectly with the retail and light commercial sectors.
GasLocal can tailor a maintenance package to each clients individual needs offering regular planned visits, emergency cover and installation, agreeing the following Key Performance Indicators (KPI's):
- Response times
- Fixed prices
- Information flow
- Reporting & feedback
- Invoice procedures
Whoever our clients are, GasLocal appreciate that the engineers are usually the "face" that your client sees. We know the importance of a high quality service that treats your clients with prompt efficiency and total regard for trust and integrity.
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Standards review board
We know that our service is our business and we take our standards very seriously. The aim of the Standards Review Board (SRB) is to monitor, audit and develop all trade services provided and ensure the highest levels of service, quality and value are consistently delivered.
The hub
All of our central services are delivered from the head office in Essex. These include technical support, marketing, operations and management; call centre help desk and health and safety management.
Call centre
Key to our operation is our centralised 24/7 call centre, where enquiries, orders and all customer care correspondence is managed. The call centre is manned constantly to ensure all calls and orders are seamlessly received and despatched correctly and then followed up to ensure a satisfied client.
IT
We appreciate that in the fast moving world of reactive maintenance, modern and efficient IT systems are an integral part of the operation. Fast despatching of business critical jobs with immediate job closure via digital scribers allows us to keep ahead of the game. We keep you the client informed of all aspects of the works involved, with auto emails, reports and database log in as required.
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